Nairobi water supply restoration has begun following the completion of emergency repairs on the NCT-Kigoro-Gigiri-Kabete pipeline, although residents in some affected areas may experience delays as the distribution network regains pressure.
Nairobi City Water and Sewerage Company (NCWSC) has announced the resumption of water production and transmission following the completion of emergency repairs on a pipeline that affected water supply in parts of Nairobi City County.
In a public notice dated October 30, 2026, the company confirmed that the Athi Water Works Development Agency (AWWDA) had completed emergency repair works on the NCT-Kigoro-Gigiri-Kabete pipeline.
The development marks the beginning of the water supply restoration process for customers affected by the emergency shutdown, although normal distribution is yet to resume across all areas.
“Nairobi City Water and Sewerage Company Ltd wishes to inform its customers that the emergency repair works on the NCT – Kigoro – Gigiri – Kabete pipeline by Athi Water Works Development Agency (AWWDA) have been completed,” the company said.
It further confirmed that “water production and transmission has resumed and supply restoration to all affected areas is now in progress.”
Nairobi Water supply restoration to follow distribution schedule
According to Nairobi Water, households in the affected parts of Nairobi will receive water in accordance with the Equitable Water Distribution Schedule.
However, the company cautioned that the completion of pipeline repairs does not mean that water supply will immediately return to normal in every neighbourhood.
The transmission and distribution network requires time to stabilise as water pressure gradually builds up, meaning some customers may receive water later than others.
Residents in areas situated at higher elevations and those located at the far ends of the distribution network are particularly likely to experience delays during the restoration process.
“As the transmission and distribution system stabilizes, it will take some time for pressures to build up and for supply to normalize in all areas, especially in the higher and far-end zones,” the notice stated.
The company did not provide a specific timeline for when normal water supply would be restored across all affected locations.
Residents asked to conserve water during restoration
Nairobi Water has appealed to customers to remain patient as the distribution network gradually stabilises.
Residents have also been urged to use available water sparingly to help manage supply during the restoration period.
“We appeal to our customers to be patient and to use the available water sparingly as we work towards full stabilization,” the company said.
The appeal comes as households in affected areas await the return of regular water distribution following the emergency pipeline shutdown.
Customers are advised to follow the Equitable Water Distribution Schedule rather than assume that the resumption of water transmission means their individual supply has already been restored.
Nairobi Water customer care contacts
Residents seeking clarification about the restoration of water supply can contact Nairobi City Water and Sewerage Company through its toll-free customer service number.
The company has provided 0800 724 366 for customer enquiries relating to the ongoing restoration exercise.
For residents experiencing continued water interruptions, the customer care line provides a channel to seek information about supply restoration.
Nairobi Water has reiterated the need for patience and responsible water use as distribution gradually returns to normal across the affected parts of Nairobi City County.
