Our Approach to Complaints
Ronny TV values feedback from readers, sources, organisations and members of the public. We recognise that concerns may arise about an article, photograph, video, headline, editorial decision or other material published on ronnytv.co.ke.
This Complaints Policy provides a clear process for raising and reviewing such concerns.
What You Can Complain About
Complaints may concern:
- Accuracy of published information.
- Fairness of reporting.
- Misleading headlines or presentation.
- Privacy concerns.
- Editorial conduct.
- Use of photographs or other material.
- User comments or contributions.
- Advertising or sponsored content.
- Potential breaches of Ronny TV policies.
- Other significant concerns relating to our publishing activities.
Disagreement with an article does not automatically mean that the article contains an error.
How to Submit a Complaint
Complaints can be submitted through our Contact Us page.
Please provide your name, contact information, the relevant article or material, the specific concern, supporting evidence where available and the outcome you are seeking.
Providing clear information helps our team assess the matter efficiently.
How Complaints Are Reviewed
Ronny TV may review the relevant article, source material, supporting documents and applicable editorial policies.
Where necessary, we may seek clarification from the complainant, reporter, editor or other relevant parties.
Not every complaint will result in a change to published material.
Accuracy Complaints
Where a complaint identifies a credible factual error, Ronny TV may review the matter under our Corrections Policy.
If a material error is confirmed, we may amend the article, publish a correction or take another appropriate action.
Right of Reply
Individuals or organisations directly affected by a report may request an opportunity to provide clarification or a response.
Right of reply requests are considered separately and remain subject to editorial review.
Further information is available through our Right of Reply Policy.
Privacy and Copyright Complaints
Privacy concerns relating to personal information may be reviewed alongside our Privacy Policy.
Copyright concerns should include sufficient information to identify the material and explain the alleged infringement. Such matters may be handled under our Copyright Policy.
Possible Outcomes
Following a review, Ronny TV may decide to:
- Take no action.
- Request additional information.
- Amend published material.
- Publish a correction.
- Add clarification.
- Consider a right of reply.
- Remove material where appropriate.
- Review an internal editorial practice.
The outcome depends on the facts and circumstances of each case.
Good Faith Complaints
Complaints should be made honestly and respectfully.
The complaints process should not be used to threaten journalists, submit knowingly false claims, disrupt editorial operations or pressure Ronny TV into publishing material that does not meet its standards.
Contact Ronny TV
To submit a complaint, visit our Contact Us page and provide the relevant details.
For factual concerns, readers may also review our Corrections Policy and Editorial Policy.
Ronny TV is committed to listening to legitimate concerns, correcting significant mistakes where necessary and maintaining accountability to its readers.
Last updated: August 2026