Safaricom Headquarters building.PHOTO/@Safaricom_Care/X

M-PESA not working? Safaricom confirms hour-long service disruption

Safaricom has confirmed a service disruption affecting its M-PESA platform after customers reported being unable to complete mobile money transactions for more than an hour early Tuesday morning, August 25, 2026. The disruption triggered complaints from customers on social media, with some reporting difficulties accessing or using the mobile money service. One customer, David (@king__davie),…