Safaricom SIM deactivation petition raises questions over M-Pesa funds, estates and customer data
A public petition to the National Assembly is seeking an investigation into Safaricom‘s SIM card deactivation and reallocation practices, raising questions about access to customer funds, deceased subscribers’ estates, personal data and consumer protection. The petition, submitted by Thomson Kerongo, argues that SIM cards are increasingly connected to critical services including communication, mobile banking, identification…